Welcome to the Chinook Outfitters LLC Help Center. We’ve compiled a list of the most common questions to help you get back to what matters most—enjoying the outdoors.
Shipping & Delivery
- Where do you ship from?
To ensure the fastest delivery, we ship directly from our strategic fulfillment hubs located in Pennsylvania and Utah, USA.
- Where do you deliver?
Currently, we ship exclusively within the 48 contiguous United States. We do not ship to Alaska, Hawaii, P.O. Boxes, or international addresses at this time.
- How much does shipping cost?
- Orders $50.00 and over: Free Standard Shipping.
- Orders under $50.00: A flat rate of $9.99 USD.
- How long will it take to get my order?
- Processing: 1 business day (Monday–Friday) (Orders placed before 4:00 PM) (GMT-06:00) Central Standard Time (Chicago).
- Transit: 2–5 business days (Monday–Friday).
Total estimated delivery time is 3–6 business days (Monday–Friday).
- How can I track my order?
Once shipped, you will receive an email with a tracking number (UPS, FedEx, or USPS). Tracking info usually updates within 24–48 hours.
Payments & Billing
- What payment methods do you accept?
We accept all major secure payment methods: Visa, Mastercard, American Express, Discover, and Apple Pay.
- Is my payment secure?
Yes. Our website uses SSL (Secure Sockets Layer) encryption and is PCI-DSS compliant. We do not store your credit card information on our servers.
- Do you charge sales tax?
Sales tax is calculated based on the shipping destination and will be displayed at checkout as per state and local laws.
Returns, Refunds & Cancellations
- What is your return policy?
We offer a 30-day return window. Items must be in original, unused condition with all tags and packaging intact.
- How do I start a return?
Email us at info@chinookoutfitters.com with your order number. Once approved, we will provide you with the return instructions.
- Are there any restocking fees?
No, we do not charge any restocking fees.
- When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 14 business days (Monday–Friday) back to your original payment method.
- Can I cancel my order?
Yes, but only within 12 hours of placing it. After 12 hours, the order is sent to our warehouse and cannot be stopped.
Product & Warranty
- Are your products new?
Yes, every product sold on Chinook Outfitters LLC is 100% brand-new and authentic.
- Do the products come with a warranty?
Yes. All products come with the original manufacturer's warranty (typically 1–2 years). Please check our Warranty Information page for more details.
- What if my item arrives damaged?
Please report any damage or defects within 48 hours of delivery to info@chinookoutfitters.com with photos of the package and item.
Contact & Company Info
- Is Chinook Outfitters a registered business?
Yes, we are a legally registered entity: Chinook Outfitters LLC (Registration No: 806327185), based in Texas, USA.
- How can I contact customer support?
- Registered Company Name: Chinook Outfitters LLC
- Company Registration Number: 806327185
- Registered Address: 8303 Shady Shore Dr, Frisco, Texas, 75036, United States.
- Phone: +1 800 835 9691
- E-mail: info@chinookoutfitters.com
- Business Hours: 9:00 AM to 5:00 PM (Monday–Friday), (GMT-06:00) Central Standard Time (Chicago)