Return & Refund Policy

Effective Date: February 09, 2026

At Chinook Outfitters LLC, we stand behind the quality of our outdoor gear. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the specific conditions, timeframes, and procedures for returns and refunds to ensure a transparent and fair experience for all our customers.

1. Return Window

You have 30 calendar days from the date of delivery to initiate a return. If 30 days have passed since your package was marked as "Delivered" by the carrier, we unfortunately cannot offer you a refund.

2. Return Eligibility Requirements

To qualify for a return, your item must meet the following strict criteria:

  • Condition: The item must be in the same condition that you received it—unworn, unused, and unwashed.
  • Packaging: It must be in the original, undamaged manufacturer packaging.
  • Tags: All original tags, labels, and protective seals must remain attached and intact.
  • Proof of Purchase: A valid order number or receipt from chinookoutfitters.com is required.

3. No Restocking Fee

We believe in fair pricing. Therefore, we do not charge any restocking fees for items returned within our 30-day window that meet the eligibility requirements.

4. Exchange Policy

At this time, we do not offer direct exchanges. If you would like a different size, color, or product, please follow the return process for a refund and place a new order for the desired item.

5. Return Shipping Costs

  • Customer Choice (Non-Defective): If you are returning an item due to a change of mind, "buyer's remorse," or incorrect size selection, the customer is responsible for the cost of return shipping.
  • Our Error (Defective/Incorrect): If the return is due to our error (damaged, defective, or incorrect item), we will provide a prepaid return shipping label at no cost to you.

6. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at info@chinookoutfitters.com with the subject line: Return Request - [Your Order Number].
  2. In the email, state the item(s) you wish to return and the reason for the return.
  3. Our support team will review your request within 24-48 business hours.
  4. Once approved, we will provide you with the return authorization and instructions on where to send your package.

7. Return Methods

All returns must be sent by mail. We do not accept in-person returns at our corporate office. We recommend using a trackable shipping service (UPS, FedEx, or USPS) and purchasing shipping insurance, as we are not responsible for items lost or damaged during the return transit.

8. Refund Processing Time

Once we receive and inspect your return:

  • We will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed back to your original method of payment.
  • Refunds typically take 14 business days (Monday–Friday) to appear in your account, depending on your bank or credit card issuer's processing times.

9. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, or contains the wrong item, you must report it to us within 48 hours of delivery.

  • Please provide clear photos of the damage/error and the shipping label.
  • We will prioritize a replacement or a full refund (including original shipping costs) for these cases.

10. Order Cancellation Policy

You may cancel your order for a full refund within 12 hours of placement. After 12 hours, the order is sent to our Pennsylvania or Utah fulfillment centers and cannot be stopped. If the order has already shipped, you must wait to receive the item and then follow the return process.

11. Lost Parcel Policy

If your tracking information has not updated for more than 10 business days (Monday–Friday), please contact us. We will initiate a trace with the carrier. If the carrier confirms the package is lost, we will issue a full refund or send a replacement at no extra cost.

12. Late or Missing Refunds

If you haven’t received a refund after 14 business days (Monday–Friday):

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at info@chinookoutfitters.com

13. Items Returned Without Approval

Items sent back to us without first requesting a return authorization will not be accepted and will be returned to the sender at the customer's expense.

14. Customer & Our Responsibilities

  • Customer: Responsible for accurate communication, return shipping costs (except for defects), and ensuring the item is packaged securely for its return journey.
  • Chinook Outfitters LLC: Responsible for inspecting returns promptly, communicating clearly, and issuing refunds within the 14-day window upon approval.

15. Return Address

To ensure your return is processed at the correct facility (Pennsylvania or Utah), you must contact us for the specific return address associated with your order. Do not ship returns to our Texas corporate address.

16. Policy Abuse, Fraud & Safety Protection

To protect our business and customers, we monitor return activity for abuse. We reserve the right to limit returns or close accounts of customers who show a pattern of "wardrobing" (buying to use once and return) or other fraudulent activities.

17. Business & Contact Information

For any questions regarding returns or refunds, please reach out:

Registered Company Name: Chinook Outfitters LLC

Company Registration Number: 806327185

Registered Address: 8303 Shady Shore Dr, Frisco, Texas, 75036, United States.

Phone: +1 800 835 9691

E-mail: info@chinookoutfitters.com

Business Hours: 9:00 AM to 5:00 PM (Monday–Friday), (GMT-06:00) Central Standard Time (Chicago)

18. Policy Updates

Chinook Outfitters LLC reserves the right to amend this policy at any time. Any changes will be posted on this page with an updated "Effective Date."