Warranty Policy

Effective Date: February 09, 2026

At Chinook Outfitters LLC, we are committed to providing the highest quality outdoor, fishing, and marine gear. We understand that your equipment needs to be reliable in the most demanding environments. This policy provides detailed information on how warranties are handled for products purchased from chinookoutfitters.com.

1. Warranty Coverage Overview

All products sold through our platform are 100% authentic, brand-new, and sourced from authorized distributors. As a retailer, we facilitate the manufacturer's warranty. Every item we sell is covered by a limited warranty against manufacturing defects in materials and workmanship.

2. Standard Warranty Durations by Category

While specific durations depend on the individual manufacturer, the following are our standard industry-aligned expectations:

  • Marine & Electronics (Garmin, Raymarine, etc.): 1-2 Years Limited Warranty.
  • Trolling Motors & Heavy Equipment (Minn Kota, Johnson Pump): 2 years on the unit; certain parts (like composite shafts) may have limited lifetime coverage.
  • Fishing Tackle & Accessories: 1-Year Limited Warranty against structural failure.
  • Outdoor Apparel & Soft Goods: 1 Year to Limited Lifetime Warranty (covers stitching, zippers, and fabric defects).
  • Camping & Hike Gear: 1-2 Years Limited Warranty.

3. What the Warranty Covers

The warranty strictly covers manufacturing defects, which include:

  • Component failures under normal operating conditions.
  • Structural defects or breakages due to faulty materials.
  • Malfunctioning electronics or internal wiring.
  • Premature wear of specialized coatings or finishes not caused by abuse.

4. Warranty Exclusions (What is Not Covered)

To avoid any confusion, the following scenarios are not covered under warranty claims:

  • Normal Wear and Tear: Fading of colors, minor scratches, or depletion of consumable parts over time.
  • Misuse & Abuse: Damage caused by accidents, dropping equipment, or using products in ways not intended by the manufacturer.
  • Environmental Damage: Damage from extreme weather, prolonged UV exposure, or saltwater corrosion if the product was not properly maintained.
  • Unauthorized Modifications: Any attempt to repair, disassemble, or alter the product by a non-certified technician.
  • Loss or Theft: We do not provide warranty coverage for lost or stolen gear.

5. How to Initiate a Warranty Claim

If you believe your product is defective, please follow this professional protocol:

  1. Review the Manual: Check the manufacturer’s documentation included in your packaging to ensure the issue is a covered defect.
  2. Contact Us First: Email info@chinookoutfitters.com with the subject "Warranty Claim—[Order Number]."
  3. Provide Evidence: Attach high-resolution photos or a short video demonstrating the defect. This allows us to advocate for you with the manufacturer.
  4. Manufacturer Direction: We will provide you with the specific RMA (Return Merchandise Authorization) instructions for that brand.

6. Shipping & Logistics for Warranty

  • Inbound Shipping: Most manufacturers require the customer to pay for shipping the defective item to their authorized service center for inspection.
  • Outbound Shipping: If the claim is approved and the item is repaired or replaced, the manufacturer typically covers the cost of shipping the item back to you.
  • Chinook Outfitters' Support: We do not charge a "processing fee" for helping you facilitate a warranty claim.

7. Limitation of Liability

Chinook Outfitters LLC shall not be liable for any incidental or consequential damages resulting from the use of the products. Our liability is limited strictly to the replacement or repair of the defective item as determined by the manufacturer’s final assessment.

8. Transferability

Warranties are generally non-transferable. They apply only to the original purchaser of the product who can provide a valid proof of purchase from Chinook Outfitters LLC.

9. Business & Contact Information

For all warranty-related support, please reach out during our standard business hours:

Registered Company Name: Chinook Outfitters LLC

Company Registration Number: 806327185

Registered Address: 8303 Shady Shore Dr, Frisco, Texas, 75036, United States.

Phone: +1 800 835 9691

E-mail: info@chinookoutfitters.com

Business Hours: 9:00 AM to 5:00 PM (Monday–Friday), (GMT-06:00) Central Standard Time (Chicago)

10. Policy Updates

Chinook Outfitters LLC reserves the right to update this policy as manufacturer terms change. Any updates will be reflected on this page with an updated "Effective Date."